If you are not happy or satisfied with any product bought from us, you can return it to us in its original condition within two weeks of purchase, for a full refund or exchange.
All returned goods must be in an un-used condition and in the original packaging.
Returning the goods is at your own expense and postage is non-refundable. This can be done using your chosen courier. If items or packaging have been used, lost or damaged, we reserve the right to apply a repair or depreciation fee which will be deducted from any refund.
Before items are sent back, we will need you to inform us of your proposed return by email to sales@labmanchester.co.uk so we can issue you with a returns reference number which you will need to send with the returned goods. This is to enable us to keep track of the return and make sure we can quickly identify who the returned goods are from so we can issue a refund as quickly as possible when the goods are returned.
All refunds will be made on the original payment method and can take up to 10 working days to show in your account.
